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Warranty


Terms and Condition

Please retain your receipt as proof of purchase. ECO TIMEPRINT will consider your warranty to have stated on the date of purchase as indicated on your receipt.
If you have misplaced your receipt, ECO TIMEPRINT will consider the warranty coverage to have started based on the date your machine was shipped from the factory.
Registration must be submitted online within 14 days of the purchase of the specified product being made.
Submission by reseller, 3rd party agency or any other person will not be accepted.
Failure to provide the proof of purchase and Original Serial Number sticker label from the product box for all submissions when requested under these T & C may,
in the absolute discretion of ECO TIMEPRINT, result in invalidation of all of a customer. Submission and forfeiture of any right to the 1 Years Warranty.
ECO TIMEPRINT accepts no responsibility for late, lost or misdirected submission.
Incomplete, indecipherable or illegible submission will be deemed invalid. ECO TIMEPRINT accepts no responsibility for submissions not processed
or declined submissions due to incomplete, indecipherable, illegible or incorrect information.
If the specified submission is suspected invalid to the terms & conditions,
ECO TIMEPRINT, in its absolute discretion, reserves the right to reject the submission without prior notice.
The 2 Years Warranty is not transferable or exchangeable and cannot be taken as cash.

Warranty Not Covers

Damage of the product resulting from negligence as improper handling and maintenance of the equipment and failure to obey operating instruction.
Damage of the product resulting from unauthorized modification of the product.
Electrical power surge, improper or communication link connection or unstable power supply.
Damage cause by natural disaster. Serial number and/or warranty sticker is altered, removed or damaged beyond recognition.
Alteration or medication which was prior approved by ECO TIMEPRINT. Theft or loss of the product.

Warranty Processes

During the warranty period ECO TIMEPRINT will either repair or replace any defective component .
ECO TIMEPRINT reserve the right to replace the faulty component of the device or relevant with a product or rather than repair it.
End User/Resellers is to return the whole complete set to ECO TIMEPRINT for repair if require.
If the set is proven to within warranty, ECO TIMEPRINT will perform repair without any charges.
However the cost of shipping and custom duty involved in sending and receive those items be borne by End User / Resellers.
In any case such as the set has passed the warranty deadline. It will be responsibility of the End User / Resellers to pay the labor charge and costs.
For more enquiries, please contact at +6085-410301 or email to ecosales@ecotimeprint.com.

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